Sunstone Circle Protection Plan
Forever Warranty
For as long as your welder is covered by the Sunstone Circle your warranty never expires. You’ll never deal with lifeless warranty extensions, but rather enjoy a forever warranty. And that’s a big circle of protection!
Complimentary Loaner
If you need a loaner unit while your welder is being repaired, we’ll send one. We’re going to do all we can to keep your production levels up. If you’re in the circle, we’ll take care of you!
Free Replacement
Sometimes it makes more sense to simply replace a welder with the newest model rather than make a repair. At Sunstone’s discretion, we’ll send you the newest model to keep your shop happy and healthy!
Free Software Upgrades
When your welder is powered by the latest software improvements your shop becomes more productive and capable. You’ll have access to all software upgrades when you join the Sunstone Circle!
Complimentary Shipping
Should your Sunstone welder ever need repair, we’ll cover the shipping costs for ground service within the United States. If you need it faster, simply pay the difference. Need it shipped internationally? Give us a call!
Expedited Customer Service
At Sunstone every customer is a VIP, but when you’re part of the circle your request for customer service gets moved to the front of the line. You get extra attention! Just another perk when you subscribe today.
More Valuable Member Benefits!
You’ll receive snazzy Sunstone swag, a subscription to Micro Welding Today magazine, invitations to VIP events, Inside the Circle e-newsletter, and new product trial opportunities. Call now to join the circle!
Return Goods Policy
Seller’s products may be returned to Seller for credit within thirty (30) days of the shipment subject to the following conditions.
Sunstone offers a 30-day return policy on all products. Before sending a product back please contact Sunstone to receive an RMA number. The RMA number should appear clearly on the outside of the package. Customers are refunded via check. Please note that a 10% restocking fee will apply to all returns. A 30% restocking fee will apply to all 3rd party products (laser welders, laser engravers, PW - AC Welders, and AVIO products). Additionally, all 3rd party products must be insured when sent back to Sunstone at the buyer’s expense. In some cases, a merchant fee may apply. Equipment damaged by improper use or insufficient shipping precautions will be charged additional fees.
*DADO Laser Welder – No cash refunds available for the dado laser welder. However, The Dado Laser Welder may be returned within 30 days for credit towards another Orion or Sunstone product.
*Argon tanks have a $35 restocking fee, the tank must be emptied and left open with the protective cap put in place. All hazardous material and compressed gas stickers need to be removed from the packaging as the empty cylinder is not hazardous and doesn't contain compressed gas.
*Refunds will not be issued for services that have already been rendered such as shipping, calibration, or trainings.
